Returns
We have a 30-day return policy. If you would like to return an item and receive a refund, you can do so within 30 (thirty) calendar days from the date you have placed your order.
To be eligible for a refund, the item must be in new condition, without any visible traces of usage, in the original packaging. You would also need the receipt or proof of purchase. CycleMate does not cover shipping costs associated with the return of the item(s).
How to Request a Refund
To request a refund, you can contact us at support@cyclemate.store. Please include the following information in your refund request:
- Order ID
- Reason for refund request
Once we confirm the request is in line with our Policy, we will inform you of the exact address to which you should send the item(s). Upon receipt of the returned item(s), we will send you an email and provide you with a refund within 7 working days. If more than 7 business days have passed since we approved your return, please contact us at support@cyclemate.store.
Please note: Items that do not have an associated refund request will not be processed. Please make sure you have submitted a request prior to sending the item(s) back.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective, damaged or unused and still in original packaging. If you need to exchange it for the same item, send us an email at support@cyclemate.store.
Please do not send your item before we have replied to your email, or we may be unable to receive it.
Return & Exchange Shipping
To return your product, you should mail your product to the below address. Please get in touch with us before dispatching, or your refund will not be processed.
Room D128, Block D, Huayuan Technology Innovation Park, Xixiang Street, Baoan District, Shenzhen, Guangdong, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exceptions/Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@cyclemate.store.